Privacy Policy

1. Introduction

Nuvaila ("we", "us", "our") is committed to protecting the privacy and security of the individuals who interact with our website and services. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use our website or services.

2. Information We Collect

We may collect and process the following categories of information:

• Contact details, such as name, email address, and phone number, submitted through forms on our website.
• Account and enquiry information provided when requesting information or getting started with our services.
• Technical data, including IP address, browser type, device information, and pages visited, collected automatically through standard web technologies.
• Any other information you voluntarily provide to us through correspondence, enquiries, or feedback.

3. How We Use Your Information

We use the information we collect for purposes including:

• Responding to enquiries and providing the services you have requested.
• Operating, maintaining, and improving our website and services.
• Communicating with you about updates, changes, or matters relevant to our relationship with you.
• Complying with legal obligations and protecting our legal rights.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and support the functioning of certain features. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of parts of our website.

6. Sharing of Information

We do not sell personal data. We may share information with trusted third parties who assist us in operating our website and delivering our services, such as hosting providers or communication tools, subject to appropriate confidentiality obligations. We may also disclose information where required by law, regulation, or legal process.

7. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When data is no longer required, we take reasonable steps to securely delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on applicable law, you may have rights in relation to your personal data, including the right to access, correct, delete, or restrict the use of your data, the right to object to certain processing, and the right to data portability. If you wish to exercise any of these rights, please contact us using the details provided on our Contact page.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their respective privacy policies.

11. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us so that we can address it appropriately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal data, please get in touch via our Contact page.