Frequently Asked Questions
Answers to the questions we hear most often from professionals using Nuvaila to manage secondary income and investment data.
What does Nuvaila actually do?
Nuvaila pulls together your secondary income and investment data into a single, organised view, then applies adaptive analysis to highlight patterns, discrepancies, and items worth your attention. It's built for people juggling multiple income streams who need clarity without spending hours in spreadsheets.
Who is Nuvaila designed for?
We work with UK-based professionals who have income outside a standard PAYE salary — think freelance work, rental income, dividends, or a mix of investments. If you're reconciling numbers from more than one source each month, Nuvaila is built with you in mind.
Do I need to be financially savvy to use it?
No. The platform is designed to present information in plain language, with context alongside the numbers rather than raw data dumps. That said, Nuvaila is an analysis and organisation tool, not a substitute for professional financial or tax advice.
How does Nuvaila connect to my accounts and data?
During onboarding, you'll be guided through connecting the relevant sources — this varies depending on the income types and accounts you want tracked. We'll walk you through exactly what's needed at that stage rather than asking for broad access upfront.
Is my financial data secure?
Protecting your data is a core part of how Nuvaila is built and operated. We don't publish specific technical details here, but security practices and data handling are covered in full in our Privacy Policy, which we'd encourage you to read before connecting any accounts.
How much does Nuvaila cost?
Pricing depends on the scope of income sources and accounts you need analysed. Get in touch through our contact page or start the onboarding process, and you'll see exact pricing details before committing to anything.
Can I cancel at any time?
Yes. There's no long-term lock-in required to use Nuvaila. Specific cancellation terms and notice periods are outlined in our Terms of Service, so it's worth reviewing those details for the particulars that apply to your plan.
Will Nuvaila file my taxes or submit returns for me?
No. Nuvaila is an analysis and organisation tool — it helps you understand and structure your income data, but it does not file returns or act as a replacement for an accountant or tax adviser. We'd recommend pairing it with professional advice for anything filing-related.
What if my income sources change over time?
That's a normal part of managing secondary income, and the platform is built to adapt as your situation evolves. If you add or drop an income stream, you can update your connected sources accordingly, and the analysis will adjust to reflect the change.
How do I get started?
Use the "Get Started" link in the navigation to begin, or head to our contact page if you'd like to ask questions first. From there, we'll guide you through setup step by step.
What if my question isn't answered here?
Reach out through our contact page and we'll get back to you directly. We're happy to clarify anything before you decide whether Nuvaila is the right fit.